Cannabis Wellness Advisor - Consultative Sales

SUNNYSIDE; South Beloit (IL); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401(k) match

Paid holidays

Paid time off

Résumé du poste

Sunnyside and Cresco Labs’ cannabis retail brand Sunnyside seeks a Wellness Advisor to assist customers in selecting products, ensure compliance, and deliver a best-in-class shopping experience. You will greet guests, verify IDs, conduct consultations, educate on product differences, and assist in inventory and POS tasks with integrity and teamwork.

The role requires 1+ year in customer service, a high school diploma, and a willingness to learn about cannabinoids.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.

Responsabilités

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs.
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

Connaissances

Customer service

Retail experience

Communication skills

Explain cannabinoids

Cash handling

Formation

High School Diploma

Description du poste

Sunnyside and Cresco Labs’ cannabis retail brand Sunnyside seeks a Wellness Advisor to assist customers in selecting products, ensure compliance, and deliver a best-in-class shopping experience. You will greet guests, verify IDs, conduct consultations, educate on product differences, and assist in inventory and POS tasks with integrity and teamwork.

The role requires 1+ year in customer service, a high school diploma, and a willingness to learn about cannabinoids.