Cannabis Wellness Advisor — Personal, Consultative Sales

SUNNYSIDE; Leicester (MA); Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Health insurance

Dental and vision coverage

401(K) match

Paid holidays and PTO

Stock options

Employee discount program

Résumé du poste

Sunnyside is seeking a Wellness Advisor to guide customers in selecting cannabis products, ensuring compliance with state regulations, and delivering a best-in-class experience from check-in to checkout. You will use your customer service skills, product knowledge and compliance focus to support the customer lifecycle, inventory handling and teamwork in a dynamic retail environment.

The role offers flexible shifts, weekend coverage and opportunities for growth within a regulated industry.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

Responsabilités

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs.
• Assist customers in product selection through education of different cannabis products.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Adaptability

Formation

High School Diploma or equivalent

Outils

POS system

Description du poste

Sunnyside is seeking a Wellness Advisor to guide customers in selecting cannabis products, ensuring compliance with state regulations, and delivering a best-in-class experience from check-in to checkout. You will use your customer service skills, product knowledge and compliance focus to support the customer lifecycle, inventory handling and teamwork in a dynamic retail environment.

The role offers flexible shifts, weekend coverage and opportunities for growth within a regulated industry.