Cannabis Store Lead: Customer Experience & Ops Coach

Good Day Farm; Prairieville (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Good Day Farm is seeking a Store Lead to drive performance and foster an inclusive store culture, ensuring exceptional customer experiences at every touchpoint. This role combines hands-on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service.

You will train staff, supervise daily operations, manage inventory and cash processes, and lead customer engagement initiatives while modeling the company values.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Train staff and motivate team to achieve goals.
• Lead by example in customer service and store operations.
• Manage inventory processes, reconciliation, and cash handling.
• Promote customer loyalty and drive sales through engagement.

Skills

Cannabis knowledge

Regulatory knowledge

Leadership

Communication

Travel readiness

Cash handling

POS familiarity

Tools

Dutchie

METRC

POS systems

Job description

Good Day Farm is seeking a Store Lead to drive performance and foster an inclusive store culture, ensuring exceptional customer experiences at every touchpoint. This role combines hands-on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service.

You will train staff, supervise daily operations, manage inventory and cash processes, and lead customer engagement initiatives while modeling the company values.