Cannabis Retail Lead: Elevate Customer Experience

Good Day Farm; Arnold (MO); On-site; USD 48,000 - 68,000; Full time

Job summary

The Lead at Good Day Farm in Missouri plays a pivotal role on the management team, driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands-on leadership, operational knowledge, and a passion for cannabis education and outstanding customer service.

We are seeking a proactive leader who can coach teams, manage inventory, and promote a culture of compliance and service.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

Responsibilities

• Leads and assists in daily store opening and closing duties, including cash management.
• Assists and participates in training from the leadership team on all day-to-day business functions.
• Assists in preparing all in store cash flow: till setting, cash handling, and cash depositing.
• Works with the management team to ensure adequate upkeep of the store.
• Supports maintenance needs for the facility by actively communicating needs and fixes to the management team.

Skills

Leadership

Staff training

Customer service

Cash handling

POS systems

Microsoft Office

Inventory management

Communication

Team motivation

Tools

Dutchie

METRC

Job description

The Lead at Good Day Farm in Missouri plays a pivotal role on the management team, driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands-on leadership, operational knowledge, and a passion for cannabis education and outstanding customer service.

We are seeking a proactive leader who can coach teams, manage inventory, and promote a culture of compliance and service.