Cannabis Store Lead - Customer Care & Inventory

Verano Holdings; Saint Charles (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Verano Holdings in the United States is seeking a Customer Service-focused Agent in-Charge for a cannabis retail environment. The role prioritizes exceptional customer service, educational guidance on cannabis products, and accurate inventory management within state regulations.

The position involves 30% time on inventory-related activities, overseeing product flow from vault to sale, and supporting Cannabis Advisors. Strong attention to detail and compliance with local laws are essential.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies to leadership.
• Provide product to Cannabis Advisor for sale from the vault.
• Open and close store as directed by management.
• Educate customers on cannabis products and their uses as wellness items (not medical advice).
• Verify product receipts with paperwork and proper tagging per regulations.
• Support Inventory Manager with reconciliation of physical inventory and POS/state tracking systems.
• Ensure online orders are complete and accurate prior to pickup.
• Maintain clean, organized, and sanitized workstation and storefront.
• Handle cash transactions including bank drops and daily payouts as directed.

Skills

Retail experience

POS systems

Microsoft Word

Microsoft Excel

Email

Tools

POS System

Word

Excel

Email

Job description

Verano Holdings in the United States is seeking a Customer Service-focused Agent in-Charge for a cannabis retail environment. The role prioritizes exceptional customer service, educational guidance on cannabis products, and accurate inventory management within state regulations.

The position involves 30% time on inventory-related activities, overseeing product flow from vault to sale, and supporting Cannabis Advisors. Strong attention to detail and compliance with local laws are essential.