Cannabis Retail Lead - Customer Care & Inventory

Verano; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Verano Holdings Corp. is hiring an in-store Cannabis Advisor at its Aurora, IL location.

The role focuses on providing excellent customer service, educating customers about cannabis products, and ensuring accurate cash handling and POS transactions in a fast-paced environment. You will support inventory cycles, assist with product retrieval from the vault, and help customers navigate options while complying with state and local regulations.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years old.
• Desire to learn about cannabinoids, terpenes and product applications.
• Flexibility for weekends, shifts, and holidays.
• Ability to use office equipment and basic software.
• Understand cannabis laws and safety regulations.

Responsibilities

• Greet customers with a positive attitude.
• Assist with inventory cycle counts and report discrepancies.
• Handle product retrieval from vault for Cannabis Advisors.
• Educate customers on cannabis products (not medical advice).
• Open/close store as directed.
• Ensure accurate POS transactions and online order pickups.
• Maintain clean, organized workstation and comply with regulations.

Skills

Customer service

Flexibility

Office software

Tools

MS Word

MS Excel

Email

Job description

Verano Holdings Corp. is hiring an in-store Cannabis Advisor at its Aurora, IL location.

The role focuses on providing excellent customer service, educating customers about cannabis products, and ensuring accurate cash handling and POS transactions in a fast-paced environment. You will support inventory cycles, assist with product retrieval from the vault, and help customers navigate options while complying with state and local regulations.