Cannabis Dispensary Lead: Customer Care & Inventory

Verano; Malvern (Chester County); On-site; USD 40,000 - 60,000; Full time

Job summary

Verano in Malvern, PA is seeking an Agent in-Charge to provide exceptional customer service, educational consulting, and inventory oversight in a fast-paced cannabis retail setting. The role includes significant involvement with inventory management and supporting dispensary staff under the direction of the AGM.

This position requires greeting customers, performing regular cycle counts, processing transactions, educating customers on cannabis products, and ensuring compliance with state and

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, e.g., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies to leadership.
• Handle product from vault and provide to Cannabis Advisor for sale.
• Open and close store as directed by AGM or GM.
• Educate customers about cannabis products and usage as wellness aids.
• Verify product paperwork and tagging per state/local regulations; ensure accuracy in systems.
• Support Inventory Manager with reconciliation in state tracking and POS systems.
• Verify online orders are complete and ready for pickup.
• Help Cannabis Advisors with product or POS system questions.
• Build rapport with regular customers to promote repeat business.
• Maintain a clean, organized, sanitized workstation and storefront.
• Ensure accuracy of online orders prior to pickup and comply with regulations.

Skills

Customer service

Inventory management

Cash handling

Regulatory compliance

Tools

POS System

Inventory software

Job description

Verano in Malvern, PA is seeking an Agent in-Charge to provide exceptional customer service, educational consulting, and inventory oversight in a fast-paced cannabis retail setting. The role includes significant involvement with inventory management and supporting dispensary staff under the direction of the AGM.

This position requires greeting customers, performing regular cycle counts, processing transactions, educating customers on cannabis products, and ensuring compliance with state and