Cannabis Retail Store Leader: Culture & Customer Experience

Story Cannabis Co; West Monroe (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Story Cannabis Co in West Monroe, LA is seeking a Lead to join our management team. You will drive performance, foster an inclusive store culture, and ensure exceptional customer experiences at every touchpoint. This role blends hands-on leadership, operations knowledge, and a passion for cannabis education and service.

You will train staff, coach teams, oversee cash handling, inventory, and daily store functions while upholding company values. Travel to multiple locations may be required.

Qualifications

• Cannabis product knowledge and industry trends.
• Strong leadership and communication skills.
• Excellent cash handling and POS experience.
• Familiarity with METRC and Dutchie software preferred.

Responsibilities

• Train staff and develop the team, build daily huddles and zone charts to motivate performance.
• Lead by example in uniform, timeliness, and delivering memorable customer experiences, modeling the company way.
• Coach staff and set standards of success for every team member.
• Oversee day-to-day leadership functions and store maintenance.
• Support team morale, inclusion and professional growth; participate in events and promotions.
• Promote the company’s core values and mission.

Skills

Cannabis knowledge

Customer service

Leadership

Cash handling

Dutchie

Tools

Dutchie POS

METRC

Job description

Story Cannabis Co in West Monroe, LA is seeking a Lead to join our management team. You will drive performance, foster an inclusive store culture, and ensure exceptional customer experiences at every touchpoint. This role blends hands-on leadership, operations knowledge, and a passion for cannabis education and service.

You will train staff, coach teams, oversee cash handling, inventory, and daily store functions while upholding company values. Travel to multiple locations may be required.