Cannabis Store Leader & Customer Experience Champion

CODES Cannabis; West Alton (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

CODES Cannabis in Missouri seeks a driven Lead to guide store operations, mentor staff, and deliver outstanding customer experiences across all touchpoints. The role emphasizes hands-on leadership, education on cannabis products, and maintaining a high-energy, inclusive store culture.

The Lead will train staff, manage daily operations, drive sales performance, and ensure compliance while fostering team morale and professional growth. Ability to travel between locations is required.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

Responsibilities

• Assists in training and development of the staff, building daily huddles and zone charts, and motivating the team towards achieving goals.
• Leads and assists in staff coaching and setting standards of success for every team member.
• Manages day-to-day leadership functions and store maintenance.
• Promotes team morale, inclusion, and professional growth. Participates in store events, promotions, and team‑building efforts.
• Embodies and promotes the company’s core values and mission.
• Leads and assists in meeting all revenue and sales expectations by sharing communication from the management team and keeping other team members apprised of all critical business communication.
• Assists in building and sharing the daily huddle notes with all team members throughout the work day.
• Build meaningful relationships with customers and leads by example for team members in developing a culture of customer service.
• Participates in building a weekly competitive analysis and is a champion of the business.
• Assist in managing all inventory processes and reconciliation to ensure accuracy and prevent loss.
• Assists in closing procedures that include cash counting and closing drawers, as well as accurately packing nightly cash deposits.
• Actively promotes sales through customer engagement, upselling, and supporting team product knowledge development.
• Leads and assists in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to- day business.
• Assists in preparing all in store cash flow: till setting, cash handling, and cash depositing.
• Works with the management team to ensure adequate upkeep of the store.
• Supports maintenance needs for the facility by actively communicating needs and fixes to the management team.
• Leads and assists in creating a culture of compliance through adherence to all compliance requirements.
• Assists in all inventory processes: daily cycle count, intake, invoice management, organization, selling, and staff training and development.
• Prioritizes shelf stocking and keeping online menus accurate at all times by collecting necessary information from the management team.
• Assists in customer order fulfillment by ensuring order accuracy and timeliness.
• Assists in inventory organization, destruction, and be knowledgeable on all inventory compliance processes.
• Assists in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising.
• Increases knowledge and awareness of all sales and promotions and leads by example in communicating with customers.
• Leads and promotes customer Loyalty sign up.
• Leads and assists in all customer experience initiatives that build value and loyalty.
• Builds meaningful relationships with customers to ensure loyalty and repeat business.

Skills

Leadership

Communication

Organizational skills

Customer service

Microsoft Office

POS systems

Dutchie

METRC

Travel flexibility

Cannabis knowledge

Tools

Dutchie

METRC

POS systems

Microsoft Excel

Microsoft Word

Job description

CODES Cannabis in Missouri seeks a driven Lead to guide store operations, mentor staff, and deliver outstanding customer experiences across all touchpoints. The role emphasizes hands-on leadership, education on cannabis products, and maintaining a high-energy, inclusive store culture.

The Lead will train staff, manage daily operations, drive sales performance, and ensure compliance while fostering team morale and professional growth. Ability to travel between locations is required.