Cannabis Retail Specialist: Customer Experience & Sales

Glass House Brands Inc.; Lemoore (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

Glass House Brands Inc. operates a cannabis retail environment focused on delivering superior customer service and compliant store operations. Specialists educate customers, listen empathetically, and facilitate successful purchases while partnering with leadership to maintain daily operations.

Role emphasizes maintaining policy adherence, strong communication, teamwork, and a proactive approach to loss prevention and merchandising in a regulated setting.

Qualifications

• Must be 21+ years old.
• Minimum of 1 year experience in customer service in a retail environment.
• B.A./Bachelor's degree preferred.
• Experience in highly regulated businesses is desirable.
• Cannabis experience preferred.
• Pass a federal background check via Live scan in certain markets.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.
• Enhance the store environment and atmosphere by focusing on customer interactions over tasks.
• Exhibit excellence floor presence by following customer standards and product placement.
• Prioritizes product knowledge and participates in store trainings for ongoing education.
• Assist in training and development of peers.
• Communicate store information and directives to team members.

Skills

Customer service

Communication

Teamwork

POS proficiency

Loss prevention

Store operations

Education

Bachelor's degree

Tools

POS systems

Job description

Glass House Brands Inc. operates a cannabis retail environment focused on delivering superior customer service and compliant store operations. Specialists educate customers, listen empathetically, and facilitate successful purchases while partnering with leadership to maintain daily operations.

Role emphasizes maintaining policy adherence, strong communication, teamwork, and a proactive approach to loss prevention and merchandising in a regulated setting.