Cannabis Retail Associate — Expert Customer Experience

Glass House Brands Inc.; Santa Ana (CA); On-site; USD 23,419 - 30,307; Full time

Job summary

Glass House Brands Inc. in Santa Ana, CA is seeking a Retail Specialist to deliver a positive customer experience, facilitate efficient sales, and maintain a well-groomed sales floor in a cannabis retail environment.

You will educate customers, demonstrate product knowledge, follow safety and compliance procedures, and support team training and store operations. This role requires reliability, weekend/holiday availability, and strong communication with peers and leadership.

Qualifications

• Customer service experience in retail environment.
• Strong communication and teamwork skills.
• Knowledge of cannabis retail operations and compliance preferred.

Responsibilities

• Deliver a positive, friendly experience by engaging customers.
• Assist with sales transactions and store operations.
• Maintain a neat, clean, organized sales floor.
• Follow company policies and safety/compliance procedures.
• Support loss prevention and training of peers.
• Attend daily department and store meetings.
• Work weekends and holidays as required.

Skills

Customer service

Communication

Teamwork

Leadership

Education

Bachelor's degree preferred

Job description

Glass House Brands Inc. in Santa Ana, CA is seeking a Retail Specialist to deliver a positive customer experience, facilitate efficient sales, and maintain a well-groomed sales floor in a cannabis retail environment.

You will educate customers, demonstrate product knowledge, follow safety and compliance procedures, and support team training and store operations. This role requires reliability, weekend/holiday availability, and strong communication with peers and leadership.