Cannabis Retail Specialist: Customer Experience & Operations

Glass House Brands Inc.; Morro Bay (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Glass House Brands Inc. operates in a professional cannabis retail setting. Specialists provide superior customer service, facilitate sales transactions, and help maintain the sales floor.

The role supports store leadership to ensure smooth daily operations, with emphasis on empathy, product knowledge, and compliance with store policies. Responsibilities include working with the team to deliver excellent customer service, uphold merchandising standards, and participate in training to stay

Qualifications

• Minimum 1 year of customer service experience in a retail environment.
• Experience in highly regulated businesses is desirable.
• Cannabis experience preferred.

Responsibilities

• Deliver a positive, friendly customer experience and facilitate sales transactions.
• Maintain an organized, clean store environment and assist with merchandising.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree preferred

Job description

Glass House Brands Inc. operates in a professional cannabis retail setting. Specialists provide superior customer service, facilitate sales transactions, and help maintain the sales floor.

The role supports store leadership to ensure smooth daily operations, with emphasis on empathy, product knowledge, and compliance with store policies. Responsibilities include working with the team to deliver excellent customer service, uphold merchandising standards, and participate in training to stay