Cannabis Retail Specialist — Customer Experience Champion

Story Companies; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off & holidays

Health, dental, and vision insurance

401k retirement plan

Short-Term & Long-Term disability

Employee Assistance Program (EAP)

Employee referral program

Job summary

Story Cannabis is hiring a Retail Associate to be the face of our store, guiding customers through product selections and delivering an exceptional shopping experience. You will bring our brand to life through genuine interactions, product knowledge, and a commitment to helping customers find what fits their needs.

This role blends customer service, education, and operational precision with duties including cash handling, inventory, and store maintenance.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Mathematics

Face-to-face communication

Tools

POS system

Job description

Story Cannabis is hiring a Retail Associate to be the face of our store, guiding customers through product selections and delivering an exceptional shopping experience. You will bring our brand to life through genuine interactions, product knowledge, and a commitment to helping customers find what fits their needs.

This role blends customer service, education, and operational precision with duties including cash handling, inventory, and store maintenance.