Cannabis Retail Associate - Customer Experience Pro

Story Cannabis Co; Litchfield Park (AZ); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

8 paid holidays per year

Medical, Dental, and Vision Insurance

401k retirement savings plan

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Employee referral program

Job summary

Story Cannabis Co. is seeking a Retail Associate to be the face of our store, guiding customers through product selections and providing an exceptional shopping experience.

You will bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping customers find what fits their needs. This role blends customer service, education, and operational precision, including POS transactions, inventory tasks, and teamwork to ensure a smooth and compliant store

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Product knowledge

Mathematics

Time management

Teamwork

Education

High School Diploma or GED

Tools

POS system

Database systems

Job description

Story Cannabis Co. is seeking a Retail Associate to be the face of our store, guiding customers through product selections and providing an exceptional shopping experience.

You will bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping customers find what fits their needs. This role blends customer service, education, and operational precision, including POS transactions, inventory tasks, and teamwork to ensure a smooth and compliant store