Cannabis Retail Associate: Customer Experience Pro

Story Cannabis Co; Waldorf (MD); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical, Dental, and Vision Insurance

401k retirement savings plan

Disability insurance

Employee Assistance Program (EAP)

Employee referral program

Résumé du poste

Story Cannabis Co. is seeking a Retail Associate to greet and assist customers, guide product selections, and drive an exceptional shopping experience. You will bring brand energy to life through authentic interactions, strong product knowledge, and teamwork in a fast-paced cannabis retail setting.

The role blends customer service with education and operational accuracy, including POS transactions, inventory, and store upkeep. A 21+ age requirement and legal work authorization in the U.S.

Qualifications

• Minimum High School Diploma or GED equivalent.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsabilités

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Connaissances

Customer service

Cash handling

POS knowledge

Communication skills

Formation

High school diploma or GED

Description du poste

Story Cannabis Co. is seeking a Retail Associate to greet and assist customers, guide product selections, and drive an exceptional shopping experience. You will bring brand energy to life through authentic interactions, strong product knowledge, and teamwork in a fast-paced cannabis retail setting.

The role blends customer service with education and operational accuracy, including POS transactions, inventory, and store upkeep. A 21+ age requirement and legal work authorization in the U.S.