Cannabis Retail Associate — Customer Experience & Benefits

Story Cannabis Co; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision Insurance

401k retirement savings plan

Company paid Short-Term & Long-Term di

Company paid Life Insurance

Employee Assistance Program (EAP)

Employee referral program

Commuter benefits

Product discounts

Additional compensation incentives (e)

Job summary

Story Cannabis Co. is seeking a Retail Associate to welcome customers, guide product selections, and ensure an exceptional shopping experience.

You will bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people find what fits their needs. This role blends customer service, education, and operational precision to create a seamless experience for every guest who walks through our doors.

Qualifications

• Minimum High School Diploma or GED equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Mathematics

Time management

Communication

Education

High School Diploma or GED

Tools

POS system

Cash register

Job description

Story Cannabis Co. is seeking a Retail Associate to welcome customers, guide product selections, and ensure an exceptional shopping experience.

You will bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people find what fits their needs. This role blends customer service, education, and operational precision to create a seamless experience for every guest who walks through our doors.