Shift Supervisor - Retail Leadership with Flexible Hours

Trulieve; Miami (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

Trulieve, a leading retail cannabis provider, seeks a Shift Supervisor to support the General Manager in daily operations, staff leadership, and exceptional patient experiences.

You will ensure regulatory adherence, maintain brand standards, coach team members, and resolve patient issues while driving store performance. This role reports to the General Manager and offers full-time hours with benefits.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.

Responsibilities

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Skills

Retail management

Cash handling

Interpersonal skills

Professional communication

Confidentiality

English communication

Education

High School Diploma

Job description

Trulieve, a leading retail cannabis provider, seeks a Shift Supervisor to support the General Manager in daily operations, staff leadership, and exceptional patient experiences.

You will ensure regulatory adherence, maintain brand standards, coach team members, and resolve patient issues while driving store performance. This role reports to the General Manager and offers full-time hours with benefits.