Cannabis Retail Shift Lead — Customer Experience & Ops

Vireo Health, Inc.; Boulder (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health, Inc. in Boulder, CO seeks a Shift Lead to ensure smooth store operations and exceptional customer service. You will support the Store Director and Assistant Manager, maintain policies, and balance efficiency with a memorable customer experience.

This non-supervisory role emphasizes cash handling, product knowledge, and team collaboration, with a fast-paced retail environment and MED-badge eligibility in Colorado.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable product.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.
• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance and identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Skills

Strong communication skills

Cash handling

Fast-paced environment

Punctual reliability

Cannabis knowledge

Education

High school diploma or equivalent

Job description

Vireo Health, Inc. in Boulder, CO seeks a Shift Lead to ensure smooth store operations and exceptional customer service. You will support the Store Director and Assistant Manager, maintain policies, and balance efficiency with a memorable customer experience.

This non-supervisory role emphasizes cash handling, product knowledge, and team collaboration, with a fast-paced retail environment and MED-badge eligibility in Colorado.