Cannabis Retail Lead: Inventory & Customer Care

Zen Leaf; Wheeling Township (IL); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Zen Leaf in Wheeling, IL seeks an Agent in-Charge to deliver exceptional customer service, educate customers on cannabis products, and manage patient records under supervision of AGM. This role focuses about 30% of time on inventory and maintaining accurate records in state tracking systems and POS.

You will greet customers, open/close store, assist Cannabis Advisors, and ensure compliance with local and state regulations.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment and software (Word, Excel, email).
• Learn laws related to cannabis industry and safety regulations.

Responsabilités

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies.
• Obtain cannabis product from the vault and provide to Cannabis Advisor for sale.
• Open and close store as directed by AGM or GM.
• Help customers navigate cannabis products and educate them on usage.
• Verify product paperwork and compliance with regulations.
• Support Inventory Manager with reconciliation in state tracking system and POS.
• Confirm online orders are complete and accurate before pick-up.
• Provide product and POS system assistance to Cannabis Advisors as needed.
• Build rapport with regular customers to promote repeat business.
• Handle cash transactions accurately, including bank drops and daily payouts.
• Maintain clean, organized workstation and store front.
• Understand and apply detailed compliance regulations as required by local/state laws.

Connaissances

Customer service

Inventory management

Cash handling

Retail or hospitality

21+ years old

Cannabis product education

Outils

POS system

Description du poste

Zen Leaf in Wheeling, IL seeks an Agent in-Charge to deliver exceptional customer service, educate customers on cannabis products, and manage patient records under supervision of AGM. This role focuses about 30% of time on inventory and maintaining accurate records in state tracking systems and POS.

You will greet customers, open/close store, assist Cannabis Advisors, and ensure compliance with local and state regulations.