Cannabis Patient Concierge: Customer Experience

Renew Cannabis Co.; Longwood (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

AYR Wellness is seeking a Patient Advocate to deliver an extraordinary customer experience in our Florida dispensary. You will explain benefits of Premium Cannabis products, assist management, and ensure exceptional service while following state policies.

Ideal candidates have 1–3 years of cannabis retail or strong customer service experience, with flexibility for varied shifts including weekends and holidays. High school diploma required.

Qualifications

• Must be at least high school educated and pass background checks.
• 1-3 years cannabis retail or related customer service experience preferred.
• Availability for varied shifts, including weekends and holidays.

Responsibilities

• Provide knowledgeable, personalized customer experiences about Premium Cannabis products.
• Resolve customer questions quickly and coordinate with management.
• Accurately receive and fulfill orders using POS and inventory systems in compliance.
• Maintain dispensary cleanliness and ensure regulatory compliance.
• Support management and foster a positive, inclusive store environment.

Skills

Customer focus

Relationship building

Results driven

Technical skills

Education

High school diploma/GED

Tools

POS systems

Inventory management

Job description

AYR Wellness is seeking a Patient Advocate to deliver an extraordinary customer experience in our Florida dispensary. You will explain benefits of Premium Cannabis products, assist management, and ensure exceptional service while following state policies.

Ideal candidates have 1–3 years of cannabis retail or strong customer service experience, with flexibility for varied shifts including weekends and holidays. High school diploma required.