Cannabis Patient Experience Advocate

AYR Wellness, Inc.; Land O' Lakes (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

AYR Wellness, Inc. is seeking a Patient Advocate to deliver exceptional customer experiences in our Florida dispensary. You will provide compassionate guidance on premium cannabis products, assist the Management Team with store operations, and ensure policies and guidelines are followed.

Requirements include a high school diploma/GED, 1–3 years in cannabis retail or related customer service, and ability to work varied shifts. Join a team committed to inclusion and elevating patient care.

Qualifications

• High school diploma or GED required.
• 1–3 years' experience in cannabis retail preferred.
• Customer service experience in hospitality/retail.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
• Performs other duties as assigned by the Manager and/or Store Lead.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Skills

Customer service

Sales

Hospitality

Education

High school diploma/GED

Tools

POS system

Inventory tracking

Job description

AYR Wellness, Inc. is seeking a Patient Advocate to deliver exceptional customer experiences in our Florida dispensary. You will provide compassionate guidance on premium cannabis products, assist the Management Team with store operations, and ensure policies and guidelines are followed.

Requirements include a high school diploma/GED, 1–3 years in cannabis retail or related customer service, and ability to work varied shifts. Join a team committed to inclusion and elevating patient care.