Cannabis Dispensary Shift Lead: Elevate Service

Terrabis; Mundelein (IL); Presencial; USD 19.000 - 28.000; Tempo integral

Resumo da vaga

Terrabis is seeking a Shift Lead who will educate patients on cannabis products, guide selection, and drive customer satisfaction. The role includes opening/closing duties, staff guidance, and maintaining accurate records while supporting management to foster learning and compliance in the dispensary.

The ideal candidate has 1+ year of customer service experience, POS familiarity, and a passion for cannabis education.

Qualificações

• High school diploma, or equivalent.
• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience or cannabis-related experience in a customer setting.
• Consistent demonstration of excellent customer service skills.
• Previous experience with POS systems.
• Desire to continuously learn about cannabis, cannabinoids and the endocannabinoid system, and cannabis therapies - previous knowledge preferred.
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email.
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.

Responsabilidades

• Maintains strict inventory controls to ensure full, comprehensive regulatory compliance across all dispensary operations.
• Ensure POS stations are clean, stocked, and ready to go at store opening.
• Ensure Budtender opening and closing checklists are completed in a timely manner.
• Always maintain proper cash handling procedures.
• Ensure all customers are greeted as they arrive and wished farewell at their departure.
• Ensure all customers always receive excellent customer service, in every interaction.
• Inform management and supervisors of any low-stock product or inventory issues.
• Have a comprehensive knowledge of cannabis products, the cannabis industry, and any relevant cannabis-related subject matter.
• Be knowledgeable of all sales and promotions, including in-store weekly/daily deals.
• Participate in staff events, outings, and promotional events.
• Read industry publications to keep up to date on current/future trends in the industry.
• Provide in-store new hire training and mentorship to incoming Budtenders with direction from Manager.
• Ensure your uniform is clean and that you are prepared for your scheduled shift.
• Perform other duties or projects, as assigned by managers.

Conhecimentos

Customer service

Communication

Cannabis product knowledge

Willingness to learn

Formação

High school diploma

Ferramentas

POS systems

Descrição da vaga

Terrabis is seeking a Shift Lead who will educate patients on cannabis products, guide selection, and drive customer satisfaction. The role includes opening/closing duties, staff guidance, and maintaining accurate records while supporting management to foster learning and compliance in the dispensary.

The ideal candidate has 1+ year of customer service experience, POS familiarity, and a passion for cannabis education.