Cannabis Dispensary Shift Lead

Copperstate Farms, LLC; Scottsdale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Copperstate Farms is seeking a Shift Lead to oversee the dispensary team, drive customer service excellence, and meet revenue goals. You will lead staff, ensure product knowledge, and uphold compliance with state laws.

The role requires strong leadership, excellent communication, and a passion for cannabis retail. Evening, weekend, and holiday shifts are expected as part of a dynamic team environment.

Qualifications

• Must be at least 21 years of age.
• Able to pass a background check to obtain Arizona Facility Agent card.
• Minimum of 1 year supervising or retail management experience with 1-2 years dispensary experience.
• Associates or bachelor’s degree is preferred, or equivalent combination of education and experience.
• Technologically advanced with working knowledge of cannabis POS systems.
• Outstanding leadership, organizational, interpersonal, time management and communication skills.
• Knowledge of the cannabis industry.

Responsibilities

• Drive the shift and motivate elevated service and productivity; assist in opening/closing procedures.
• Possess the ability to perform the Store Associate duties throughout the shift.
• Hit sales KPIs and coach staff to improve performance.
• Maintain a clean and organized work environment.
• Address escalated customer issues to ensure smooth front-of-house operations.
• Collaborate respectfully with co-workers and team members.
• Demonstrate expert level proficiency in all retail dispensary duties.
• Recognize and promote a positive team culture among employees.
• Assist in training new hires on policies, processes, and roles.
• Handle customer and staff requests appropriately and professionally.
• Provide administrative and managerial support to the General Manager and Assistant GM.
• Proficient cash handling including cash drops, closing registers, and audits.
• Balance cash registers and ensure accurate daily deposits.
• Adhere to cannabis state regulations and laws; ensure compliance.
• Participate in ongoing education and professional development.
• Manage opening/closing procedures per hours of operation.
• Handle POS system tasks: input purchase orders, run reports, identify trends.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Time management

Interpersonal

Attention to detail

Cannabis knowledge

Education

Associates or bachelor’s degree preferred

Tools

Cannabis POS systems

Job description

Copperstate Farms is seeking a Shift Lead to oversee the dispensary team, drive customer service excellence, and meet revenue goals. You will lead staff, ensure product knowledge, and uphold compliance with state laws.

The role requires strong leadership, excellent communication, and a passion for cannabis retail. Evening, weekend, and holiday shifts are expected as part of a dynamic team environment.