Cannabis Retail Shift Lead & Customer Education

Golden Grail Group; Bend (OR); Presencial; USD 23 000 - 26 000; Tempo integral

Resumo da oferta

T E C Industrial Inc. operates in a cannabis retail setting in Bend, OR. The Product Specialist Shift Lead delivers knowledgeable, compliant, and service-focused experiences while leading the floor and supporting store management.

You will educate customers on cannabis products, monitor compliance, and ensure a clean, organized, and OLCC-compliant dispensary environment. The role requires strong customer service skills, OLCC knowledge, and the ability to stand for long periods, work

Qualificações

• Previous retail, hospitality, or customer-service experience.
• Working knowledge of cannabis products, responsible-sales practices, and OLCC requirements.
• Ability to lift up to 25 pounds regularly and perform physical duties.

Responsabilidades

• Model warm, attentive, and professional customer service and create a welcoming dispensary experience.
• Educate customers on cannabis strains, cannabinoids, terpenes, product formats, and responsible-use considerations.
• Verify identification, eligibility, purchase limits, and documentation in accordance with OLCC.
• Process POS transactions accurately, handle cash, and assist with cash reconciliation.
• Provide floor leadership by coordinating workflow and delegating daily tasks.
• Support Store Manager with daily priorities, merchandising, promotions, and service expectations.
• Assist with opening/closing procedures, security checks, and inventory verification.
• Ensure adherence to OLCC regulations, policies, and security requirements throughout shifts.
• Provide coaching and product guidance to staff; address performance concerns with management.
• Respond to customer concerns, resolve routine issues, and escalate major problems when needed.
• Support inventory activities including receiving, stocking, rotation, and discrepancy reporting.

Conhecimentos

Customer service

Shift leadership

Compliance knowledge

Cash handling

Inventory control

Cannabis product knowledge

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

T E C Industrial Inc. operates in a cannabis retail setting in Bend, OR. The Product Specialist Shift Lead delivers knowledgeable, compliant, and service-focused experiences while leading the floor and supporting store management.

You will educate customers on cannabis products, monitor compliance, and ensure a clean, organized, and OLCC-compliant dispensary environment. The role requires strong customer service skills, OLCC knowledge, and the ability to stand for long periods, work