Cannabis Dispensary Lead: Customer Care & Training

Essential Employment Services, LLC; Fall River (MA); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Essential Employment Services, Inc is seeking a Retail Personal Service Provider Lead to oversee dispensary operations under the Store Management team. You will lead by example in customer service, ensure high patient satisfaction, and drive efficient, accurate dispensing.

You will train PSPs, manage cash handling, assist with inventory, educate customers on cannabis products, and stay current with industry trends.

Formación

• Minimum 2–3 years in a dispensary or customer service within cannabis.
• Leadership or supervisory experience preferred.
• Strong knowledge of cannabis products, strains and effects.
• Excellent customer service and communication skills.
• Understand local and state cannabis laws and compliance.
• Experience operating a POS and handling cash/transactions.

Responsabilidades

• Open/close the dispensary as Key Holder.
• Train PSPs and ensure compliant dispensing and payments.
• Handle cash, reconcile daily transactions and deposits.
• Assist Inventory Lead with stock management and restocking.
• Coordinate staff breaks to maximize customer support.
• Resolve customer issues professionally and authoritatively.
• Ensure products are labeled and stored per compliance.
• Assist customers with product selection and education.
• Process sales transactions and payments.
• Stay updated on new products and industry trends.
• Maintain a positive, welcoming team environment.
• Participate in ongoing education and development.
• Other duties as assigned by management.

Conocimientos

Customer service

Leadership

Cannabis knowledge

Cash handling

Herramientas

POS system

Descripción del empleo

Essential Employment Services, Inc is seeking a Retail Personal Service Provider Lead to oversee dispensary operations under the Store Management team. You will lead by example in customer service, ensure high patient satisfaction, and drive efficient, accurate dispensing.

You will train PSPs, manage cash handling, assist with inventory, educate customers on cannabis products, and stay current with industry trends.