Cannabis Dispensary Customer Experience Specialist

Essential Employment Services Inc; Fall River (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Essential Employment Services, Inc is seeking a Retail Personal Service Provider to be the face of our dispensary, delivering an exceptional customer experience while helping patients select cannabis products. You will interact directly with patients, answer questions, and ensure regulatory compliance in a welcoming, professional environment.

The role requires 21+ status, strong cannabis knowledge or willingness to learn, and the ability to handle transactions, cash, and teamwork in a fast-paced

Qualifications

• Must be at least 21 years of age or older per state law.
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Complete compliant customer/patient transactions.
• Assist or escalate disgruntled customers/patients to Manager on Duty.
• Take out trash and assist in keeping the sales floor clean.
• Confirm cash register begins and ends at $200.
• Confirm accurate cash drops.
• Parking lot sweeps.
• Build online orders during downtime.
• Research current products.
• Clean glass fixtures.
• Assist in Greeter position duties when needed.
• Access patient records with confidentiality.

Skills

Customer service

Cannabis knowledge

Communication skills

Teamwork

Background check

Cash handling

Flexibility

POS system

Tools

POS system

Job description

Essential Employment Services, Inc is seeking a Retail Personal Service Provider to be the face of our dispensary, delivering an exceptional customer experience while helping patients select cannabis products. You will interact directly with patients, answer questions, and ensure regulatory compliance in a welcoming, professional environment.

The role requires 21+ status, strong cannabis knowledge or willingness to learn, and the ability to handle transactions, cash, and teamwork in a fast-paced