Cannabis Dispensary Customer Experience Specialist

Essential Employment Services, LLC; Wareham (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

Essential Employment Services, Inc is recruiting for a Retail Personal Service Provider at a cannabis dispensary. You will welcome customers, answer questions, recommend products, and ensure state compliance while maintaining a welcoming and professional environment.

Key duties include handling compliant transactions, assisting with online orders, and researching products to keep the team informed. Flexibility for evenings and weekends is expected, with confidentiality in handling patient

Qualifications

• Must be at least 21 years of age or older as required by state law.
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or willingness to learn).
• Excellent communication skills with the ability to engage a variety of customers.
• Ability to work independently and as part of a team.
• Must pass a background check as required by state law.
• Basic math skills and cash/register handling, with flexibility to work evenings, weekends, and holidays.

Responsibilities

• Complete compliant customer/patient transactions.
• Assist or escalate disgruntled customers/patients to Manager on Duty.
• Build online orders when there is downtime.
• Research current products and maintain product knowledge.
• Access patient records with confidentiality.
• Assist in greeter duties when needed.

Skills

Customer service experience

Cannabis knowledge

Communication skills

Teamwork

Cash handling

Tools

POS system

Job description

Essential Employment Services, Inc is recruiting for a Retail Personal Service Provider at a cannabis dispensary. You will welcome customers, answer questions, recommend products, and ensure state compliance while maintaining a welcoming and professional environment.

Key duties include handling compliant transactions, assisting with online orders, and researching products to keep the team informed. Flexibility for evenings and weekends is expected, with confidentiality in handling patient