Cannabis Dispensary: Customer Experience Specialist

Essential Employment Services Inc; Uxbridge (MA); On-site; USD 24,000 - 25,000; Part time

Job summary

Essential Employment Services, Inc is hiring a Retail Personal Service Provider for our cannabis dispensary. You will greet customers, guide product selection, and ensure compliant transactions while maintaining a welcoming environment.

Role requires strong communication, cash handling, and the ability to work evenings, weekends, and holidays. You will handle cash, assist with online orders, and uphold confidentiality in patient records.

Qualifications

• Minimum 21 years of age or older as required by state law.
• Previous customer service experience, preferably in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Complete Compliant Customer/Patient transactions
• Assist or escalation disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales floor clean
• Confirm cash register begins and ends at $200
• Confirm accurate cash drops
• Parking Lot Sweeps
• Build online orders (when there is downtime)
• Research current products
• Clean glass fixtures
• Assist in Greeter position duties when needed
• Access patient records with confidentiality

Skills

Customer service

Cash handling

Communication

Teamwork

Math

POS system

Tools

POS system

Job description

Essential Employment Services, Inc is hiring a Retail Personal Service Provider for our cannabis dispensary. You will greet customers, guide product selection, and ensure compliant transactions while maintaining a welcoming environment.

Role requires strong communication, cash handling, and the ability to work evenings, weekends, and holidays. You will handle cash, assist with online orders, and uphold confidentiality in patient records.