Cannabis Dispensary Lead: Customer Experience & Compliance

Essential Employment Services, LLC; Wayne (MI); On-site; USD 41,000 - 56,000; Full time

Job summary

Essential Employment Services, LLC is seeking a Retail Personal Service Provider Lead in Michigan to oversee dispensary operations and champion customer service excellence. You will open/close the dispensary, train staff, and ensure compliant, accurate sales and cash handling.

You will guide the team to deliver a high level of customer satisfaction, educate customers on cannabis products, and maintain inventory, labeling, and regulatory compliance in a fast-paced environment.

Qualifications

• Minimum 2–3 years in a dispensary or cannabis customer service.
• Leadership or supervisory experience preferred.
• Strong knowledge of cannabis products, strains and effects.
• Excellent communication and problem-solving skills.
• Ability to educate customers and team members.

Responsibilities

• Open and/or close the dispensary as Key Holder.
• Train PSPs and ensure compliant, accurate dispensing and payments.
• Handle cash, process transactions, and manage daily deposits.
• Assist with inventory management and restocking.
• Coordinate staff break schedules to maintain coverage.
• Resolve customer service issues with professionalism.
• Ensure products are properly labeled and stored per regs.
• Educate customers on strains, products, and methods.
• Stay updated on products, trends, and new offerings.
• Maintain a positive, welcoming team environment.
• Participate in ongoing education and development.
• Other duties as assigned.

Skills

Customer service

Leadership / supervision

Cash handling

Cannabis knowledge

Communication

Tools

POS system

Job description

Essential Employment Services, LLC is seeking a Retail Personal Service Provider Lead in Michigan to oversee dispensary operations and champion customer service excellence. You will open/close the dispensary, train staff, and ensure compliant, accurate sales and cash handling.

You will guide the team to deliver a high level of customer satisfaction, educate customers on cannabis products, and maintain inventory, labeling, and regulatory compliance in a fast-paced environment.