Cannabis Dispensary Guest Experience Specialist

AYR Wellness, Inc.; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

AYR Wellness, Inc. in Reno, NV, is seeking an Intake associate to greet patients and customers, manage front desk operations, and keep the lobby tidy. You will handle in-person and phone inquiries with a warm, professional demeanor and support store leadership.

Ideal candidates have 1–3 years retail or hospitality experience, strong communication skills, and comfort with a POS system. The role requires flexibility for varied shifts and compliance with state cannabis regulations.

Qualifications

• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in hospitality, pharmacy, retail or similar.
• Able to accommodate varied shifts including weekends and holidays.

Responsibilities

• Provides the highest level of customer service to patients and customers on-site and by phone.
• Process-in patients by validating identification and entering data into POS.
• Handle front desk duties: phones, emails, check-ins, and updating files.
• Explain services to new patients/customers.
• Learn about cannabis products offered and stay informed.
• Manage visitor access with Store Manager or Assistant Manager.
• Coordinate security needs with other departments as needed.
• Maintain a clean, safe, and guest-ready lobby and restrooms.

Skills

Customer service

Communication

Teamwork

Retail experience

Hospitality

Education

High school diploma/GED

Tools

POS system

Cash handling

Job description

AYR Wellness, Inc. in Reno, NV, is seeking an Intake associate to greet patients and customers, manage front desk operations, and keep the lobby tidy. You will handle in-person and phone inquiries with a warm, professional demeanor and support store leadership.

Ideal candidates have 1–3 years retail or hospitality experience, strong communication skills, and comfort with a POS system. The role requires flexibility for varied shifts and compliance with state cannabis regulations.