Dispensary Front Desk & Guest Experience

DevHub, Inc.; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Ayr Wellness in Reno, NV is seeking an Intake team member to greet patients and customers in person and by phone, set a welcoming tone, and ensure a smooth front desk operation in a dispensary setting.

You will validate IDs, enter data into our POS, explain services, learn our product offerings, coordinate with store leadership on security, and maintain a clean, safe lobby while delivering friendly service to every guest.

Qualifications

• Must stay current with state regulations for cannabis sales and customer safety policies.
• Must pass all background checks as required by state regulations.
• Able to accommodate varying shifts, including weekends and holidays.
• Maintain regular and punctual attendance.
• Excellent communication with customers, caregivers, and team members.
• Previous customer service in hospitality, pharmacy, retail, or similar settings.
• Demonstrates timely work habits and productivity.

Responsibilities

• Provide the highest level of customer service to patients and customers on-site and by phone.
• Process-in patients and customers by validating identification and entering data into the POS system.
• Handle front desk duties: answering phones, emails, checking in patients, and updating files.
• Provide new patients with a brief explanation of services.
• Learn about cannabis products offered and stay informed.
• Manage visitor access with store leadership for vendors/contractors.
• Act as liaison to departments on security needs.
• Maintain store cleanliness, safety, and guest readiness.

Skills

Customer service

Communication

Hospitality

Retail experience

Education

High school diploma/GED

Tools

POS system

Job description

Ayr Wellness in Reno, NV is seeking an Intake team member to greet patients and customers in person and by phone, set a welcoming tone, and ensure a smooth front desk operation in a dispensary setting.

You will validate IDs, enter data into our POS, explain services, learn our product offerings, coordinate with store leadership on security, and maintain a clean, safe lobby while delivering friendly service to every guest.