Patient Concierge & Front Desk Associate

AYR Wellness, Inc.; Staunton (VA); On-site; USD 26,000 - 30,000; Full time

Job summary

AYR Wellness, Inc. is seeking an Intake Associate in Staunton, VA to greet patients and customers, answer questions, and ensure a positive first impression at the dispensary front desk.

You will process check-ins, verify IDs, and log data into the POS system, while maintaining a clean lobby and coordinating with store leadership to support a smooth patient experience.

The role emphasizes reliability, clear communication, and a willingness to learn about cannabis products and store procedures.

Qualifications

• Previous customer service experience in retail, hospitality, or pharmacy.
• Ability to communicate clearly with customers and teammates.
• Respect state cannabis policies and pass background checks.

Responsibilities

• Greet patients and customers, on-site and over the phone, with a friendly tone.
• Process check-ins and enter patient data into the POS system.
• Provide product information and assist with basic questions.
• Maintain front desk cleanliness and lobby readiness.
• Coordinate with store staff on security and access needs.
• Keep records updated and support administrative tasks.

Skills

Customer service

Communication

Time management

Cash handling

POS systems

Education

High School Diploma or GED

Job description

AYR Wellness, Inc. is seeking an Intake Associate in Staunton, VA to greet patients and customers, answer questions, and ensure a positive first impression at the dispensary front desk.

You will process check-ins, verify IDs, and log data into the POS system, while maintaining a clean lobby and coordinating with store leadership to support a smooth patient experience.

The role emphasizes reliability, clear communication, and a willingness to learn about cannabis products and store procedures.