Cannabis Dispensary Front Desk Associate

Renew Cannabis Co.; Reno (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Ayr Wellness is seeking an Intake team member for our Reno dispensary. You will greet patients and customers in-person and by phone, ensuring a warm, helpful experience. You will verify IDs, enter data into the POS, and support front desk duties to keep the lobby organized and welcoming.

Strong customer service and effective communication are essential. You will learn product details, assist with access control, and help maintain a clean, compliant, guest-ready environment.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Pass all background checks as required by state cannabis agency.
• Able to accommodate varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Works in a timely manner and strives to increase productivity.
• Demonstrated oral and written communication capabilities.

Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager
• Act as the liaison to all departments on security needs
• Motivated to learn and execute new tasks during downtime
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Skills

Customer service

Communication

Hospitality

Retail experience

Attention to detail

Education

High school diploma/GED

Tools

POS system

Job description

Ayr Wellness is seeking an Intake team member for our Reno dispensary. You will greet patients and customers in-person and by phone, ensuring a warm, helpful experience. You will verify IDs, enter data into the POS, and support front desk duties to keep the lobby organized and welcoming.

Strong customer service and effective communication are essential. You will learn product details, assist with access control, and help maintain a clean, compliant, guest-ready environment.