Lead Budtender: Elevate Customer Experience

AYR Wellness, Inc.; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

AYR Wellness, Inc. in Reno, NV seeks a Lead Budtender to guide the dispensary team and model excellence in customer service while driving compliant operations. You will mentor staff, implement best practices, and ensure a premier shopping experience for all guests.

The role requires cannabis product knowledge, strong communication, and the ability to meet daily sales targets while maintaining safety and regulatory standards.

Qualifications

• High School Diploma or GED is required.
• Ability to communicate effectively with customers and team members.
• Customer service experience in hospitality, retail or similar.
• Willingness to work varied shifts, weekends and holidays.
• Must adhere to state cannabis policies and pass background checks.

Responsibilities

• Provide knowledge and guidance on Premium Cannabis products to customers.
• Resolve customer questions quickly and escalate issues to management when needed.
• Process orders using POS and inventory systems in compliance with policies.
• Maintain a clean, stocked store and deliver a customer-first experience.
• Meet daily sales targets and support team sales objectives.
• Support management in regulatory compliance and store procedures.
• Foster a positive work environment and a curiosity for cannabis.
• Ensure restrooms and store areas are guest-ready.

Skills

Effective communication

Customer service experience

Attendance & punctuality

Scheduling flexibility

Regulatory compliance awareness

Education

High School Diploma or GED

Tools

POS systems

Job description

AYR Wellness, Inc. in Reno, NV seeks a Lead Budtender to guide the dispensary team and model excellence in customer service while driving compliant operations. You will mentor staff, implement best practices, and ensure a premier shopping experience for all guests.

The role requires cannabis product knowledge, strong communication, and the ability to meet daily sales targets while maintaining safety and regulatory standards.