Cannabis Dispensary General Manager

Vireo Health, Inc.; Baltimore (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Base salary $75,000-85,000

Medical/dental/vision benefits

401k with 3% match

PTO + wellness days

Job summary

Vireo Health, Inc. is seeking a Retail General Manager for Green Goods in Baltimore, MD. You’ll lead the local dispensary team, oversee Patient Care Coordinators, handle customer service issues, and maintain efficient daily operations under the Head of Market.

You’ll excel in leadership, problem-solving, relationship building, and ownership of the store, while ensuring compliance with state cannabis regulations and delivering an outstanding customer experience.

Qualifications

• Must have a college degree.
• 3+ years of direct employee management experience.
• 2+ years of leadership in a retail or customer service environment.
• Outstanding customer service skills.
• Ability to communicate effectively with team members, patients, and health care providers.
• Passionate about, and willingness to become knowledgeable about medical cannabis.
• Maintain and safeguard entrusted confidential information.
• Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations.
• Proficiency with MS Office.
• Excellent communication skills, verbal and written.
• Ability to work in a team environment, as well as independently.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment.
• Adaptable to change in the work environment.

Responsibilities

• Manage cross-functional team of retail operations, including sales, customer service, and inventory management.
• Ensure compliance with all state and local cannabis regulations.
• Develop and implement sales strategies to drive revenue through exceeding sales targets and customer loyalty through increased customer retention.
• Maintain optimal inventory levels and manage replenishment to ensure product availability.
• Monitor labor and material costs to maximize profitability.
• Interface with internal and external stakeholders within the cannabis supply chain.
• Develop and maintain site quality metrics to improve operational efficiency and customer satisfaction.
• Utilize data analysis and reporting tools to assess performance and drive decision-making.
• Develop marketing tactics for increasing sales.
• Address HR concerns, foster a positive work environment, and ensure employee training on cannabis regulations and products.
• Manage, support, and develop your team to work effectively, increase performance, and grow in their role.
• You are expected to work up to 55 hours a week (including weekends & nights) to successfully manage the retail operations of this store.

Skills

Team management

Retail leadership

Customer service

Communication

Cannabis knowledge

MS Office

Multitasking

Flexibility

Fast-paced environment

Adaptability

Education

College degree

Job description

Vireo Health, Inc. is seeking a Retail General Manager for Green Goods in Baltimore, MD. You’ll lead the local dispensary team, oversee Patient Care Coordinators, handle customer service issues, and maintain efficient daily operations under the Head of Market.

You’ll excel in leadership, problem-solving, relationship building, and ownership of the store, while ensuring compliance with state cannabis regulations and delivering an outstanding customer experience.