Dispensary Operations Lead: People, Compliance & Growth

Vireo Health, Inc.; Dundalk (MD); Hybride; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

HSA/FSA and life insurance

401k with 3% match

PTO 11 days + wellness days + charity/

Résumé du poste

Vireo Health, Inc. seeks a Dispensary Supervisor II to oversee store operations, inventory systems, and team leadership while ensuring compliance and efficient performance. You will support the General Manager, supervise Patient Care Coordinators and CS staff, and drive positive customer experiences across Maryland stores.

Join a dynamic cannabis company committed to innovation, safety, and training. The role requires a college degree and 2+ years of retail leadership with strong data and

Qualifications

• Must have a college degree.
• Excellent corporate communications skills, including advanced knowledge of Microsoft Office programs.
• Must have integrity and be reliable.
• 2+ years of retail leadership or management experience.
• Ability to effectively resolve heightened interactions with patients and staff.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. Ability to troubleshoot technical issues and coordinate with IT and technical support to correct them.
• High-level critical thinking, attention to detail, and ability to create and review data metrics.
• Must be comfortable handling high-volume cash.
• Must be able to individually lift up to 50lbs.
• Must be able to work in an environment with moderate to loud noise level.
• Must be able to work a flexible schedule to include weekends, nights and holidays a minimum 45 hours per week, and additional time as needed.

Responsabilités

• Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
• Take charge and lead the team with clarity and confidence.
• Hire, onboard, schedule, and coach—you're the one who keeps the team thriving.
• Step in with constructive feedback or discipline when needed, always with growth in mind.
• Be the mentor newer supervisors look up to—you set the tone for leadership.
• Ensure every customer interaction is memorable, positive, and consistent.
• Handle high-stakes service issues with poise and help shape how we train the team to do the same.
• Own the flow of products—manage orders, track inventory, and ensure every shelf is stocked with intention.
• Dive into sales and inventory data to find the story in the numbers.
• Keep the vault tight, the layout smart, and the product mix optimized for success.
• Monitor transaction accuracy, perform audits, and ensure everything aligns with company and legal protocols.
• Maintain safes and change funds with precision and professionalism.
• Be the point person during inspections—you’ve got the knowledge and the systems down.
• Analyze sales trends and help plan promos that move the needle.
• Share feedback and ideas that make our store more effective, more profitable, and more engaging.
• Lead training programs that elevate the entire team’s game.
• Develop SOPs and resources that set the standard.
• Help everyone—from new hires to seasoned staff—stay sharp and informed.
• Confidently run the entire store when leadership is out.
• Jump into any role needed to keep things moving and the team supported.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed

Connaissances

Retail leadership

Corporate communications

Integrity

Conflict resolution

Data analysis

Cash handling

Technical troubleshooting

High attention to detail

Formation

College degree

Outils

Microsoft Office

POS systems

Credit card processing

Description du poste

Vireo Health, Inc. seeks a Dispensary Supervisor II to oversee store operations, inventory systems, and team leadership while ensuring compliance and efficient performance. You will support the General Manager, supervise Patient Care Coordinators and CS staff, and drive positive customer experiences across Maryland stores.

Join a dynamic cannabis company committed to innovation, safety, and training. The role requires a college degree and 2+ years of retail leadership with strong data and