Campus Tech Support Specialist — Indiana

TrulyHired; Louisville (KY); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

TrulyHired is seeking a Technology Support Specialist to provide reliable technology support for students, faculty, and staff, primarily at the Indiana campus with travel to Kentucky campuses as needed.

You will manage Windows, Mac, Chromebook, and iPad devices, handle user access, and support classroom technology while promoting strong security practices and excellent customer service.

Qualifikationen

• Two years of help desk or IT support experience.
• Working knowledge of Windows 11 and Google Workspace; Apple device management or willingness to learn.
• Familiarity with Active Directory and Group Policy.
• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi‑Fi).
• Understanding of security basics: MFA, password managers, patching, phishing.
• Strong customer service orientation, preferably with educators.
• Clear written and verbal communication and good documentation.

Aufgaben

• Respond to requests by phone, email, ticket, and in person.
• Diagnose and resolve issues on Windows, Mac, Chromebook, and iPad.
• Perform basic hardware repair on student and staff devices.
• Image, enroll, and deploy devices (SmartDeploy, Jamf, Google Admin).
• Apply patches and updates; maintain device inventory 99%+ accuracy.
• Submit and track account/access requests; assist with sign-in and MFA.
• Support projectors, displays, printers, and esports labs.
• Perform first-level network troubleshooting and assist with security.
• Document installations and contribute to knowledge base.

Kenntnisse

Help desk experience

Windows 11

Google Workspace

Apple device management

Jamf

Active Directory

Group Policy

Basic networking

Security basics

Customer service

Communication

Problem solving

Tools

SmartDeploy

Jamf

Google Admin console

RMM tools

Remote monitoring

Jobbeschreibung

TrulyHired is seeking a Technology Support Specialist to provide reliable technology support for students, faculty, and staff, primarily at the Indiana campus with travel to Kentucky campuses as needed.

You will manage Windows, Mac, Chromebook, and iPad devices, handle user access, and support classroom technology while promoting strong security practices and excellent customer service.