IT Specialist - Hybrid Tech & Classroom Support

University of Illinois Urbana-Champaign; Urbana (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life Insurance

Retirement plan

Paid time off

Tuition waivers for employees and/or 1

Tuition waivers for dependents

Job summary

University of Illinois Urbana-Champaign is seeking an IT Specialist to support teaching labs and classrooms across campus. The role involves administering Windows/macOS workstations, printers, and associated network and software systems, with focus on reliability and documentation.

The position supports software packaging, deployment, and ongoing app management, including MECM/Intune and Jamf, with potential hybrid work options and on-site collaboration with ICS team.

Qualifications

• High school diploma or equivalent.
• Two years of IT-related coursework or work experience (or equivalent).
• Experience with Windows or macOS desktops.
• Experience with endpoint management tools (MECM/Intune, Jamf).
• Experience troubleshooting hardware and software issues.
• Experience with Active Directory or Azure AD.
• Foundational networking knowledge (DHCP, DNS, PXE).
• Scripting experience (PowerShell, Bash, Python).
• Experience packaging applications for endpoint management.

Responsibilities

• Administer and maintain Windows and macOS workstations and printers.
• Package, deploy, and support instructional applications via endpoint management systems.
• Diagnose and resolve hardware, software, and network issues in labs/classrooms.
• Manage Active Directory accounts, groups, and GPOs; maintain security permissions.
• Monitor patch status and respond to vulnerability alerts.
• Support printing (PaperCut) and related devices; assist with AV equipment.
• Provide Tier 1 support for VDI and Microsoft Teams devices.
• Collaborate with campus IT to improve services and document procedures.

Skills

Windows/macOS desktop OS

Endpoint management tools

Active Directory

Networking fundamentals

Scripting (PowerShell, Bash, Python)

Software packaging/deployment

Independent & collaborative work

Learning new technologies

Project management basics

Education

Two years IT coursework or related work experience

High school diploma or equivalent

Tools

MECM/Intune

Jamf

PaperCut

Job description

University of Illinois Urbana-Champaign is seeking an IT Specialist to support teaching labs and classrooms across campus. The role involves administering Windows/macOS workstations, printers, and associated network and software systems, with focus on reliability and documentation.

The position supports software packaging, deployment, and ongoing app management, including MECM/Intune and Jamf, with potential hybrid work options and on-site collaboration with ICS team.