Campus IT Support Specialist I - Help Desk & Tech Ops

Kentucky Community and Technical College System; Hopkinsville (KY); Vor Ort; USD 32.000 - 38.000; Vollzeit

Benefits dieser Stelle

Exceptional health care and dental

Tuition reimbursement/waiver

403(b) retirement plan with employer 1

Vacation/Sick Time

Paid holidays

Work-Life Balance

Institutional closing pay

Employee Assistance Program

Zusammenfassung

Hopkinsville Community College seeks an IT Support Specialist I to deliver high-quality IT services on campus in Hopkinsville, Kentucky. The role focuses on desktop, phone, and software support for faculty, staff, and guests, with emphasis on hardware repair, AV setups, and user account assistance.

Preferred qualifications include a Bachelor’s in IT or related field, A+ certification, Cisco experience, and strong communication and teamwork skills.

Qualifikationen

• Bachelor degree in Information Technology or related field and two years related work experience or equivalent.
• A+ certification, Cisco experience, and Active Directory knowledge are preferred.
• Excellent organization, communication, and customer service skills required.

Aufgaben

• Provide desktop, phone and software support to faculty, staff, and guests.
• Maintain and repair computer hardware, peripheral devices, multimedia, and software.
• Assist with equipment installations, inventory, and documentation.
• Provide timely support to end users contacting the IT Help Desk; assist with password changes and MFA setup.
• Troubleshoot and repair hardware including computers, printers, and projectors.
• Utilize SCCM to push upgrades and software over the network.

Kenntnisse

A+ certification

Cisco experience

Active Directory knowledge

Customer service skills

Ausbildung

Bachelor degree in Information Technology or related field

Two years related work experience

Tools

SCCM

Active Directory

Jobbeschreibung

Hopkinsville Community College seeks an IT Support Specialist I to deliver high-quality IT services on campus in Hopkinsville, Kentucky. The role focuses on desktop, phone, and software support for faculty, staff, and guests, with emphasis on hardware repair, AV setups, and user account assistance.

Preferred qualifications include a Bachelor’s in IT or related field, A+ certification, Cisco experience, and strong communication and teamwork skills.