Campus Tech Support Specialist (Education IT)

Christian Academy School System; Louisville (KY); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Christian Academy School System seeks a Technology Support Specialist primarily serving the Indiana campus. The role delivers reliable technical help to students, faculty, and staff, supporting Windows, Mac, Chromebook, and iPad devices, and maintaining security practices to safeguard systems and data.

Ideal candidates have at least two years in IT support, strong customer service skills, and familiarity with Google Workspace.

Qualifikationen

• Two years of help desk, IT support, or relevant experience.
• Familiar with Windows 11 and Google Workspace, plus Apple device management or willingness to learn it.
• Knowledge of endpoint management and imaging tools, Active Directory, and Group Policy.
• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi‑Fi) to isolate issues.
• Security basics: MFA, password managers, patching, phishing awareness.
• Strong customer service orientation, especially with educators and students.
• Clear written and verbal communication; good documentation habits.
• Preferred: CompTIA A+, Network+, etc.; willingness to earn within six months.

Aufgaben

• Respond to service requests by phone, email, ticket, and in person.
• Diagnose and resolve issues on Windows, Mac, Chromebook, and iPad devices.
• Image, enroll, and deploy devices using SmartDeploy, Jamf, and Google Admin.
• Apply patches and updates; maintain 99%+ device inventory.
• Escalate to technicians or vendors as needed; coordinate sign‑in/MFA issues with Security Specialist.
• Support projectors, displays, printers, and esports labs; assist events.
• Document installations, repairs, and recurring issues; contribute to knowledge base.

Kenntnisse

Help desk experience

Windows 11

Google Workspace

Apple device management

Active Directory

Group Policy

Networking basics

Security basics

Customer service

Written and verbal communication

Ability to learn quickly

Tools

Jamf

SmartDeploy

Remote monitoring and management (RMM)

Google Admin

Jobbeschreibung

Christian Academy School System seeks a Technology Support Specialist primarily serving the Indiana campus. The role delivers reliable technical help to students, faculty, and staff, supporting Windows, Mac, Chromebook, and iPad devices, and maintaining security practices to safeguard systems and data.

Ideal candidates have at least two years in IT support, strong customer service skills, and familiarity with Google Workspace.