Part-Time IT Helpdesk & Classroom Tech Support

Ivy Tech Community College; South Bend (IN); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Vision care plan

Employee assistance program

Pre-tax retirement contributions

Fee remission for employees and depend

Job summary

Ivy Tech Community College in South Bend, IN is seeking a Part Time IT Support professional to assist the IT Support Team with daily operations, hardware/software, printers, projectors, and classroom technology.

Under the IT Director, you will handle helpdesk tickets, provide user support for desktops, laptops, and peripherals, and help maintain equipment and service quality while interacting with students, faculty, and staff.

Qualifications

• Must possess good customer service and organizational skills.
• Strong written and oral communication; able to assist by phone, email or in person.
• Proficient with current hardware and software technology.
• Maintain professional relationships with peers and superiors.

Responsibilities

• Provide technical and user support in a cooperative manner.
• Process IT Helpdesk tickets to resolve issues in a timely manner per SLA.
• Support desktop, laptop, printers, projectors, scanners, and network devices.
• Communicate effectively with staff via phone, email or in person.
• Follow equipment cleaning and maintenance schedules to reduce downtime.
• Assist in moving equipment as assigned.

Skills

Customer service

Communication

Hardware & software

Professional relationships

Discretion & confidentiality

dependable

Stress management

Multitasking

Ladders & lifting

Evenings/weekends

Travel

Education

High School diploma

Associate degree preferred

Certifications substitution allowed

Job description

Ivy Tech Community College in South Bend, IN is seeking a Part Time IT Support professional to assist the IT Support Team with daily operations, hardware/software, printers, projectors, and classroom technology.

Under the IT Director, you will handle helpdesk tickets, provide user support for desktops, laptops, and peripherals, and help maintain equipment and service quality while interacting with students, faculty, and staff.