Campus IT Support Specialist—Helpdesk & Classroom Tech

Ivy Tech Community College; Madison (IN); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Health plan options with HSA

Dental plan with no-cost preventive

Vision plan with low-cost exams

Employee Assistance Program

Wellness Rewards

Flexible Spending Accounts

10% employer retirement contribution

Life insurance

Disability benefits

Tuition assistance

Paid time off

Flexible work arrangements

Public Service Loan Forgiveness

Job summary

Ivy Tech Community College in Indiana is seeking an IT Support professional to assist staff, faculty, and students with hardware, software, and classroom technology across the Lawrenceburg and Madison campuses.

You will handle Helpdesk incidents, escalate as needed, create guides, support network/server tasks with others, and contribute to improving IT service delivery while maintaining professional, courteous service.

Qualifications

• High School diploma required; Associate Degree preferred; may substitute additional equivalent experience and relevant certifications for the degree.
• Experience in a higher education environment is desirable.
• Willingness to travel as necessary and to work nights/weekends as needed.

Responsibilities

• Provide technical and user support to staff, faculty, and students.
• Process IT Helpdesk cases to resolve issues per SLA with complete, respectful communication.
• Assist IT System Administrator and IT Network Administrator as assigned.
• Support desktop, laptop, printers, projectors, document cameras, scanners, and network equipment.
• Develop troubleshooting guides and documentation for common problems.
• Participate in IT-related projects and ongoing operational improvements.
• Follow equipment maintenance schedules and best practices to reduce downtime.
• Share input on improving operational efficiency and customer service skills.
• Be willing to travel as necessary and work nights/weekends when required.

Skills

Customer service

Written communication

Oral communication

Hardware proficiency

Software proficiency

Documentation

Multitasking

Education

High School diploma

Associate degree in IT

Industry certifications allowed

Job description

Ivy Tech Community College in Indiana is seeking an IT Support professional to assist staff, faculty, and students with hardware, software, and classroom technology across the Lawrenceburg and Madison campuses.

You will handle Helpdesk incidents, escalate as needed, create guides, support network/server tasks with others, and contribute to improving IT service delivery while maintaining professional, courteous service.