Technology Support Specialist

TrulyHired; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

TrulyHired is seeking a Technology Support Specialist to provide reliable technology support for students, faculty, and staff, primarily at the Indiana campus with travel to Kentucky campuses as needed.

You will manage Windows, Mac, Chromebook, and iPad devices, handle user access, and support classroom technology while promoting strong security practices and excellent customer service.

Qualifications

• Two years of help desk or IT support experience.
• Working knowledge of Windows 11 and Google Workspace; Apple device management or willingness to learn.
• Familiarity with Active Directory and Group Policy.
• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi‑Fi).
• Understanding of security basics: MFA, password managers, patching, phishing.
• Strong customer service orientation, preferably with educators.
• Clear written and verbal communication and good documentation.

Responsibilities

• Respond to requests by phone, email, ticket, and in person.
• Diagnose and resolve issues on Windows, Mac, Chromebook, and iPad.
• Perform basic hardware repair on student and staff devices.
• Image, enroll, and deploy devices (SmartDeploy, Jamf, Google Admin).
• Apply patches and updates; maintain device inventory 99%+ accuracy.
• Submit and track account/access requests; assist with sign-in and MFA.
• Support projectors, displays, printers, and esports labs.
• Perform first-level network troubleshooting and assist with security.
• Document installations and contribute to knowledge base.

Skills

Help desk experience

Windows 11

Google Workspace

Apple device management

Jamf

Active Directory

Group Policy

Basic networking

Security basics

Customer service

Communication

Problem solving

Tools

SmartDeploy

Jamf

Google Admin console

RMM tools

Remote monitoring

Job description

Job Description

Position: Technology Support Specialist

(Primarily works at Indiana Campus)

JOB DESCRIPTION

Scope

The Technology Support Specialist provides reliable, friendly technology support to students, faculty, and staff across Christian Academy School System, with primary responsibility for the Indiana campus. This role supports Windows, Mac, Chromebook, and iPad devices, classroom and lab technology, user access requests, and day-to-day security practices that keep our systems and data safe.

The Specialist works closely with the Service Manager, Technology Integrators, campus leadership, and end users to minimize disruption to instruction and operations, and promotes a positive image of Technology Services and Christian Academy School System.

Qualifications

The candidate shall possess characteristics that reflect:

• A strong and clear Christian testimony with a mature and godly spirit.
• A daily example of the highest Christian virtue both in and out of school.
• A commitment to faithful attendance and support of a church whose beliefs are in agreement with the Christian Academy School System Statement of Faith.
• Agreement and belief that the Bible is the final authority concerning truth, morality, and the proper conduct of mankind.

The ideal candidate shall possess:

• Two years of help desk, IT support, or relevant experience, or an equivalent combination of education and experience.
• Working knowledge of Windows 11 and Google Workspace, plus Apple device management (Jamf or similar MDM) or willingness to learn it.
• Familiarity with endpoint management and imaging tools (such as remote monitoring and management software and SmartDeploy), Active Directory, and Group Policy.
• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi, switching) sufficient to isolate network versus device problems.
• Understanding of security basics: multi-factor authentication, password managers, patching, and recognizing phishing and compromised accounts.
• Strong customer service orientation, preferably with experience supporting educators and students.
• Clear written and verbal communication, and good documentation habits.
• Ability to find an answer when it is not immediately obvious.
• Preferred: CompTIA A+, Network+, or Security+; Google Workspace Administrator; Apple Certified Support Professional; or Microsoft certification. If not already held, willingness to earn one within six months.

Accountabilities / Responsibilities

Service Desk and Device Support

• Respond to requests by phone, email, ticket, and in person.
• Diagnose and resolve issues on Windows, Mac, Chromebook, and iPad devices.
• Perform basic hardware repair and replacement (screens, batteries, keyboards) on student and staff devices.
• Manage expectations from first contact to resolution.
• Escalate to technicians or vendors as needed.

Endpoint Management

• Image, enroll, and deploy devices (SmartDeploy, Jamf, Google Admin).
• Apply and verify patches and updates.
• Maintain device inventory at 99%+ accuracy.
• Keep spare devices ready for immediate deployment.

Accounts and Access

• Submit and track account and access requests, and help users with sign-in, MFA, password manager, and access-badge issues in coordination with the Security Specialist.

Classroom, Lab, and Event Technology

• Support projectors, displays, document cameras, printers, and specialty labs (for example PLTW and esports).
• Support events as needed.

Network and Security Awareness

• Perform first-level network troubleshooting.
• Support web filtering requests.
• Report suspected phishing or compromised accounts promptly and assist with incident response.

Documentation

• Document installations, repairs, procedures, and recurring issues.
• Contribute to the knowledge base.

Specific Abilities

• Work primarily at the Indiana campus with scheduled coverage at other campuses.
• Work independently as an on-site technology contact, with remote guidance and backup from the Technology Services team.
• Lift and move technology equipment weighing up to 50 lbs, and safely use a ladder to install or service ceiling-mounted equipment such as projectors.
• Maintain confidentiality in all aspects of the position, especially the privacy of student and employee data.
• Work flexible hours, including summers and occasional evenings/weekends.
• Travel to the Kentucky campuses as scheduled and as needed.

Outcomes

• Timely resolution of user requests and service outages.
• Reliable equipment aligned with instructional and operations goals.
• Accurate inventory (99%+ accuracy) for informed decision-making.
• Continuous improvement/enhancement of services provided.
• Readily available spare devices to minimize downtime.
• Consistent, timely support at the Indiana campus.
• Devices that are current, patched, and correctly enrolled.

Reporting Relationship

Reports to the Service Manager.