Campus Tech Engagement & Support Specialist

Claremont Colleges, Inc.; Claremont (CA); On-site; USD 42,000 - 49,000; Full time

Job summary

Claremont Colleges, Inc. seeks a Technology Support & Engagement Specialist to provide responsive onsite technical assistance and proactive guidance to faculty, staff, and students.

You will troubleshoot devices, manage requests in the service system, and promote self-service resources to improve everyday productivity. Collaborating with the Office of Information Technology, you will lead user training, create knowledge articles, and participate in initiatives to simplify processes, enhance

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3 years of experience in technical support or client-facing technology roles preferred, higher education experience desirable.
• Experience with Freshservice or similar service management platforms desirable.

Responsibilities

• Build and maintain positive relationships with faculty, staff, students, and departments to understand technology needs.
• Provide timely technical assistance for computers, software, devices, printers, and connectivity issues.
• Advise users on CGU-supported systems and coordinate with other OIT specialists as needed.
• Lead user training and create knowledge articles, tutorials, and self-service resources.
• Identify recurring issues and opportunities to improve user experience through innovative approaches.
• Support classroom technology, labs, and shared computing resources as needed.
• Assist with configuration, maintenance, upgrades, and endpoint management.
• Promote adoption of Microsoft 365, Canvas, and other CGU applications.

Skills

Interpersonal skills

Troubleshooting

Guidance & training

Documentation

Security awareness

Education

Bachelor’s degree preferred

Tools

Freshservice

Canvas

PeopleSoft

Workday

AI-enabled productivity tools

Microsoft 365

Teams

Active Directory

Entra ID

Intune

Job description

Claremont Colleges, Inc. seeks a Technology Support & Engagement Specialist to provide responsive onsite technical assistance and proactive guidance to faculty, staff, and students.

You will troubleshoot devices, manage requests in the service system, and promote self-service resources to improve everyday productivity. Collaborating with the Office of Information Technology, you will lead user training, create knowledge articles, and participate in initiatives to simplify processes, enhance