Help Desk Technician I — Mac & Windows Support

Sarah Lawrence College; Village of Bronxville (NY); Hybrid; USD 63,047,000 - 70,828,000; Full time

Job summary

Sarah Lawrence College is seeking a Help Desk Technician to provide frontline IT support for faculty, staff, and students on Mac and Windows systems, manage tickets, and supervise student workers to ensure smooth endpoint operations.

Ideal candidates have a bachelor’s degree or equivalent and 1–2 years of IT support experience, strong customer service skills, and the ability to communicate technical information clearly.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years IT support experience (Mac/Windows).
• Strong customer service and communication skills.

Responsibilities

• Provide end-user support for Mac and Windows devices.
• Manage and resolve support tickets and network issues.
• Collaborate with offices on software deployments and hardware rollouts.
• Oversee device maintenance and asset inventory.
• Supervise student workers on equipment management.

Skills

Mac and Windows support

Customer service

Ticket management

Education

Bachelor’s degree or equivalent

Job description

Sarah Lawrence College is seeking a Help Desk Technician to provide frontline IT support for faculty, staff, and students on Mac and Windows systems, manage tickets, and supervise student workers to ensure smooth endpoint operations.

Ideal candidates have a bachelor’s degree or equivalent and 1–2 years of IT support experience, strong customer service skills, and the ability to communicate technical information clearly.