Campus Store Supervisor — Lead Customer Experience

Barnes & Noble Education; Storrs (CT); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k)-retirement savings plan

Life insurance

Commuter benefits

Paid time off

Paid holidays

DailyPay earned wage access

Generous employee discounts

Résumé du poste

Barnes & Noble College in Storrs, CT seeks a Full-Time Starbucks Supervisor to lead daily campus store operations and deliver an exceptional customer experience. You’ll coach team members, oversee opening/closing, and act as Manager-on-Duty as needed to drive sales and service excellence.

In this frontline leadership role, you’ll collaborate with store leadership, ensure safety and policy adherence, manage merchandising and cash responsibilities, and help create a welcoming, student-focused

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Responsabilités

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Connaissances

Customer service

Retail experience

Leadership coaching

Communication

Organization

Problem solving

Flexibility schedule

Multi-tasking

Formation

High school diploma or GED

Description du poste

Barnes & Noble College in Storrs, CT seeks a Full-Time Starbucks Supervisor to lead daily campus store operations and deliver an exceptional customer experience. You’ll coach team members, oversee opening/closing, and act as Manager-on-Duty as needed to drive sales and service excellence.

In this frontline leadership role, you’ll collaborate with store leadership, ensure safety and policy adherence, manage merchandising and cash responsibilities, and help create a welcoming, student-focused