Part-Time Store Supervisor — Lead Customer Experience

Barnes & Noble Education, Inc.; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

DailyPay earned wage access

Sick time accrual

Employee discounts on course materials

401(k) plan eligibility

Job summary

Barnes & Noble College seeks a Part-Time Supervisor to lead daily operations and deliver an exceptional customer experience in our campus store. You will work closely with the store leadership team, coaching team members and ensuring priorities are executed to maintain a welcoming retail environment that supports students and faculty.

The role offers a varied schedule year-round and emphasizes collaboration, service, and operational excellence across all store departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Customer service

Leadership

Retail operations

Communication

Education

High school diploma or GED

Job description

Barnes & Noble College seeks a Part-Time Supervisor to lead daily operations and deliver an exceptional customer experience in our campus store. You will work closely with the store leadership team, coaching team members and ensuring priorities are executed to maintain a welcoming retail environment that supports students and faculty.

The role offers a varied schedule year-round and emphasizes collaboration, service, and operational excellence across all store departments.