Campus Café Lead — Full-Time

BNED LoudCloud, LLC.; Storrs (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts on course materials

Job summary

Barnes & Noble College at the University of Connecticut is seeking a Full-Time Cafe Supervisor to lead daily operations of the campus bookstore cafe, delivering an outstanding retail and dining experience for students, faculty, and visitors.

You will oversee opening/closing, coach team members, manage inventory and POS, and collaborate with store leadership to meet goals. 18+ and retail experience preferred; schedule 30–40 hours weekly, including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Customer service

Coaching

Team leadership

Communication

Problem-solving

Organizational skills

Education

High school diploma or GED

Job description

Barnes & Noble College at the University of Connecticut is seeking a Full-Time Cafe Supervisor to lead daily operations of the campus bookstore cafe, delivering an outstanding retail and dining experience for students, faculty, and visitors.

You will oversee opening/closing, coach team members, manage inventory and POS, and collaborate with store leadership to meet goals. 18+ and retail experience preferred; schedule 30–40 hours weekly, including evenings and weekends.