Campus Store Supervisor - Full-Time Experience Leader

Barnes & Noble Education; Berkeley (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

DailyPay earned wage access

Generous employee discounts

Job summary

Barnes & Noble College is seeking a Full-Time Supervisor to lead daily campus store operations and deliver an exceptional customer experience. This frontline role collaborates with store leadership to coach staff, ensure service quality, and drive operational excellence across all departments.

The position requires a flexible schedule of 30–40 hours weekly, including evenings and weekends, with focus on training new teammates and maintaining a welcoming, high-performing store environment for

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead daily operations on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer‑first culture.
• Assist with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and help ensure operational priorities are completed.
• Provide day‑to‑day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point‑of‑sale transactions, and other operational activities to maintain a customer‑ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Retail experience

Customer service

Leadership

Coaching

Communication

Problem-solving

Teamwork

Education

High school diploma or GED

Tools

Point-of-sale systems

Job description

Barnes & Noble College is seeking a Full-Time Supervisor to lead daily campus store operations and deliver an exceptional customer experience. This frontline role collaborates with store leadership to coach staff, ensure service quality, and drive operational excellence across all departments.

The position requires a flexible schedule of 30–40 hours weekly, including evenings and weekends, with focus on training new teammates and maintaining a welcoming, high-performing store environment for