Campus Store Supervisor: Lead Operations & Service

Barnes & Noble Education, Inc.; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts

Job summary

Barnes & Noble College seeks a Full-Time Supervisor to lead daily campus-store operations and deliver an outstanding customer experience. You will coach staff, manage opening/closing duties, and uphold store standards to engage students, faculty, and alumni.

The role emphasizes teamwork, service, and operational excellence in a fast-paced environment. The position requires 18+ and retail experience; availability for 30–40 hours weekly including evenings and weekends is expected.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead on the sales floor with exceptional customer service and coach team members to create a customer-first culture.
• Assist with opening and closing responsibilities and act as Manager-on-Duty when assigned, helping ensure priorities are completed.
• Assign work, monitor progress, coach team members, and uphold daily priorities and operational standards.
• Maintain knowledge of all store departments to assist customers and meet business needs across the store.
• Resolve customer questions and concerns professionally, escalating issues when appropriate.
• Assist with merchandising, inventory, replenishment, order fulfillment, POS transactions, and other operational activities.
• Promote standards by supporting safety, loss prevention, and a clean, organized store environment.

Skills

Customer service

Coaching

Leadership

Communication

Multitasking

Problem solving

Teamwork

Flexibility

Education

High school diploma or GED

Tools

POS system

Job description

Barnes & Noble College seeks a Full-Time Supervisor to lead daily campus-store operations and deliver an outstanding customer experience. You will coach staff, manage opening/closing duties, and uphold store standards to engage students, faculty, and alumni.

The role emphasizes teamwork, service, and operational excellence in a fast-paced environment. The position requires 18+ and retail experience; availability for 30–40 hours weekly including evenings and weekends is expected.